📌 Last Updated: 1 June 2025

At Anna Jennifer, we believe in honesty and transparency. Please read this policy carefully to know when refunds, returns, and replacements are allowed.

🚫 No General Returns

  • We do not accept product returns once the order is delivered and accepted.
  • Please check size, color, product description, and images carefully before ordering.

🔄 When You Can Get a Replacement

We allow replacement of items only in special cases, such as:

  1. Wrong item sent (different product or color from what you ordered).
  2. Damaged product received.
  3. Missing item in the parcel.
  4. Big difference from what was confirmed (example: major color difference).

👉 In these cases:

  • You must inform us within 48 hours of delivery.
  • Please send us clear photos or a short video of the issue.
  • After verification, we will send you a replacement for that product only.

💰 When Refund is Possible

Refunds are given only in the below situations:

  1. Order cancelled before dispatch (full refund).
  2. Replacement is not possible because the product is out of stock.
  3. Shipment is refused/undeliverable – refund will be made after deducting shipping charges.

⏳ Refund Process & Timeline

  • Refunds are sent back to your original payment method.
  • Refund time: 7–10 working days after approval.

❌ When Refund/Replacement is Not Possible

  • You change your mind about style, size, or color.
  • You ordered by mistake but still accepted the product.
  • The product has been used, washed, altered, or damaged by the customer after delivery.
  • Delay due to courier services or reasons not under our control.

📦 Refusing / Returning Shipments

  • If you refuse to take delivery or the parcel is returned because you were not available:
    • You will have to pay both forward and return shipping charges.
    • Refund, if any, will be processed only after deducting these charges.

📞 Need Assistance?

For help with refunds, returns, or replacements, contact us:
📧 support@annajennifer.com

✨ Note: Our policies are made to protect both the customer and the company. Please cooperate with us for a smooth shopping experience.